Last month I posed this question to you: Whose brand’s products do you refuse to buy or which establishments do you refuse to patronize, and why?  The responses were many and varied and passionate!

So let me ask the opposite: Which brand or company will always have your undying devotion?

“Hi.  I love you.”

I have a few.  Aside from some great non-profits + Etsy shops that I love to support, there’s one actual people-are-rolling-in-dough-here company (there are a few, but here’s a great example) that I love simply because they have incredible customer service.  I’ve experienced enough terrible customer service to value it more than price.  Zappos (with whom I’m not affiliated in any way) has incredible customer service, free next business day shipping for their VIP members (which costs nothing), and free returns.

So, it’s 10:17 AM now, and if I purchased a pair of shoes or a shirt or something else off Zappos, it would get here tomorrow.  If I had Sophie try on the shoes and realized they were too small, I’d stick them back in the box, print out the return label, and just hand it to the UPS guy behind the counter.  (I have a mailbox in a UPS store, so this is NBD for me.  I have no idea if the UPS guys that come to your door will take them.  If anyone wants to weigh in on that, please do.)

If I need to talk someone about an issue, I hit up the live chat box where the rep is incredibly friendly and extremely helpful.  The prices aren’t the lowest in the world, but they do run great sales, and the convenience and customer service makes them a win in my book.

Okay, your turn!  Who has your heart + your wallet?

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